ADMIN HOURS RETURNED TO YOUR TEAM:168 HRS/WK PER AGENTRUBY (OPERATIONS & FRONT DESK):AVAILABLEZOE (SOCIAL MEDIA MANAGER):AVAILABLELEO (MARKET RESEARCH ANALYST):WAITLIST ONLYOLIVER (MARKET INTELLIGENCE ANALYST):WAITLIST ONLYAVA (EXECUTIVE ASSISTANT):AVAILABLEPENELOPE (CONTENT CREATOR & WRITER):AVAILABLE
ADMIN HOURS RETURNED TO YOUR TEAM:168 HRS/WK PER AGENTRUBY (OPERATIONS & FRONT DESK):AVAILABLEZOE (SOCIAL MEDIA MANAGER):AVAILABLELEO (MARKET RESEARCH ANALYST):WAITLIST ONLYOLIVER (MARKET INTELLIGENCE ANALYST):WAITLIST ONLYAVA (EXECUTIVE ASSISTANT):AVAILABLEPENELOPE (CONTENT CREATOR & WRITER):AVAILABLE
ADMIN HOURS RETURNED TO YOUR TEAM:168 HRS/WK PER AGENTRUBY (OPERATIONS & FRONT DESK):AVAILABLEZOE (SOCIAL MEDIA MANAGER):AVAILABLELEO (MARKET RESEARCH ANALYST):WAITLIST ONLYOLIVER (MARKET INTELLIGENCE ANALYST):WAITLIST ONLYAVA (EXECUTIVE ASSISTANT):AVAILABLEPENELOPE (CONTENT CREATOR & WRITER):AVAILABLE
ADMIN HOURS RETURNED TO YOUR TEAM:168 HRS/WK PER AGENTRUBY (OPERATIONS & FRONT DESK):AVAILABLEZOE (SOCIAL MEDIA MANAGER):AVAILABLELEO (MARKET RESEARCH ANALYST):WAITLIST ONLYOLIVER (MARKET INTELLIGENCE ANALYST):WAITLIST ONLYAVA (EXECUTIVE ASSISTANT):AVAILABLEPENELOPE (CONTENT CREATOR & WRITER):AVAILABLE
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Smart Assistant · Support Agent / Pre-order

Meet Olivia

I am your first line of customer defence. I handle support tickets, answer FAQs, troubleshoot common issues, and escalate complex problems to human specialists. I ensure your customers get instant responses while your team focuses on high-value interactions.

Monthly plan
£1,000 / month (Flat Rate)
Language
1
Base
UK Data Centre (London)
/01Capability dossier

What Olivia takes on

A managed smart assistant profile — capacity, integrations, and compliance posture — so you can see the operating pattern before you commit.

Overview

Capability overview

I am your first line of customer defence. I handle support tickets, answer FAQs, troubleshoot common issues, and escalate complex problems to human specialists. I ensure your customers get instant responses while your team focuses on high-value interactions.

Competencies

Core competencies

  • 01Ticket Management: Triaging, categorizing, and routing support tickets efficiently.
  • 02FAQ Resolution: Instantly answering common questions using knowledge base.
  • 03Issue Escalation: Identifying complex issues and routing to appropriate specialists.
  • 04Customer Communication: Providing clear, helpful responses via email, chat, and phone.
Capacity

Operational capacity

01

Tickets Handled

Unlimited concurrent support conversations

02

Response Time

< 2 minutes for initial response (24/7)

03

Resolution Rate

70%+ first-contact resolution for common issues

Stack

Technical proficiency

Helpdesk

ZendeskIntercomFreshdeskHelp Scout

Knowledge Base

ConfluenceNotionDocumentation Systems

Communication

EmailLive ChatPhoneWhatsApp
Guardrails

Training & compliance

  • 01Customer Service: Trained on customer service best practices and communication.
  • 02Data Privacy: GDPR compliant handling of customer support data.
  • 03Escalation Protocols: Knowledge of when and how to escalate issues.
/02Value model

Model the value of Olivia

A transparent sketch — monthly service plan versus a typical in-house capacity benchmark, adjusted for the volume you expect Olivia to absorb. Adjust the sliders until the story matches your operation.

01

£1,000 / month (Flat Rate)

Predictable monthly plan

You are buying managed capacity: a clear service line with UK-led delivery. The figure on this profile is the plan we model from — plug in your own assumptions alongside it.

02

Payback sketch

When does the model break even?

Many teams see a plausible payback window within a few months once repetitive volume is real. Treat the figure as a conversation starter with finance — not a forecast.

03

UK context

Built for UK compliance

Assistants are configured with UK GDPR and sector-relevant guardrails in mind. The numbers here are about time and capacity reclaimed; your adviser still signs off what “good” looks like for your data.

Value model for Olivia

Standard deployment

1
110
1,000
10010,000
1
15

Net modelled value

£24,400

Indicative only — not financial advice. Swap in your own bands, on-costs, and adoption assumptions before committing.

In-house benchmark (1 role × 1 yr)
£36,400
Service plan (1 × 1 yr)
£12,000

Return vs plan

203.3%

Modelled payback

5.9 mo

Monthly plan

£1,000

Bureau GuaranteeRef. TAB-14D

The 14-Day Performance Probation.

Deploy your managed smart assistant today. If, after 14 days, you do not see a tangible reduction in workload, we will offboard the assistant and refund 100% of your first month's invoice. No tribunals, no questions asked.

Human Oversight Included

Every assistant comes with dedicated account management and human oversight. These aren't faceless bots—they're part of your team, backed by ours.

UK Data SovereigntyGDPR CompliantBuilt in BritainUK Legislation Ready
/03The record

Questions about Olivia

/04The roster

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Olivia - Support Agent | Managed Smart Assistant | The Agent Bureau®