Question 1

Do I need to pay Employers' Liability Insurance for a managed smart assistant?

Accepted Answer

No. The Agent Bureau® provides a B2B service. There are no NI contributions, pension schemes, or insurance liabilities.

Question 2

Is the data stored in the US or the UK?

Accepted Answer

Your data is stored and managed in UK data centres. AI processing may use approved international providers under UK GDPR–compliant safeguards.

Question 3

Can I "fire" an assistant if it doesn't work out?

Accepted Answer

Yes. Unlike a human employee, there are no tribunals or redundancy packages. You can pause or cancel your subscription with standard 30-day notice.

Question 4

How does the assistant handle a phone call it doesn't understand?

Accepted Answer

All assistants are equipped with "Uncertainty Thresholds." If they cannot answer with 95% confidence, they politely transfer the call or ticket to a designated human manager.

Question 5

How do the assistants access my systems? Do I need an API?

Accepted Answer

Our assistants operate primarily through the front-end user interface, just like a human employee. They use secure login credentials to access your CRM, Email, or ERP. No complex API integrations.

Question 6

Can I customise the assistant's voice and accent?

Accepted Answer

Yes. For voice-enabled assistants, you can select from a library of regional British accents—from "Professional London" to "Friendly Northern".

Question 7

What happens if I need to scale up quickly?

Accepted Answer

You can deploy 10, 50, or 100 new assistants overnight to handle seasonal spikes (like Black Friday), and scale back down just as easily.

Question 8

Will this replace my current team?

Accepted Answer

We aren't here to replace your culture—we're here to protect it. Our assistants handle the repetitive admin that causes burnout, helping you retain your best people by freeing them to focus on the work that matters: building relationships, strategy, and growing your business.

Question 9

Does this require any technical knowledge from my team?

Accepted Answer

None at all. We build, deploy, and manage the assistants for you. Your team simply interacts with them like a new colleague — no coding, no configuration, no IT headaches.

Question 10

Is my business data safe with you?

Accepted Answer

Absolutely. We prioritise UK GDPR standards and enterprise-grade encryption throughout. Your data is stored within the United Kingdom and is never used to train public AI models.

Question 11

How quickly can we start to see results?

Accepted Answer

Most UK SMEs begin to reclaim meaningful staff time within the first 14 days of deployment. A typical team of 10 can recover 15 or more hours per week that were previously spent on routine admin.

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