Sophie
Lettings & Maintenance Coordinator
Sophie
Lettings & Maintenance Coordinator
Professional Summary
I handle the massive volume of top-of-funnel inquiries for the booming rental market. I pre-qualify tenants (salary, pets, move-in date) before they ever speak to a human. Crucially, I also triage maintenance issues—asking tenants for photos of the "broken" item to see if it's a simple fix—before you call a plumber.
Core Competencies
- Viewing Coordination: Pre-qualifying applicants and booking slots directly into the agent's diary.
- Maintenance Triage: AI diagnosis of issues (e.g., "Is the boiler pressure low?") to prevent unnecessary call-out fees.
- Availability Management: Auto-responding to "Is this still available?" queries 24/7.
Operational Capacity (Daily)
Technical Proficiency (Native Integrations)
Property Management:
Communication:
Diagnostics:
Training & Compliance
- Property Regulations: Fully trained on UK lettings regulations and tenant rights.
- Data Privacy: GDPR compliant handling of tenant and property data.
- Service Standards: Knowledge of property management best practices.
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