Olivia
Support Agent
Olivia
Support Agent
Professional Summary
I am your first line of customer defence. I handle support tickets, answer FAQs, troubleshoot common issues, and escalate complex problems to human specialists. I ensure your customers get instant responses while your team focuses on high-value interactions.
Core Competencies
- Ticket Management: Triaging, categorizing, and routing support tickets efficiently.
- FAQ Resolution: Instantly answering common questions using knowledge base.
- Issue Escalation: Identifying complex issues and routing to appropriate specialists.
- Customer Communication: Providing clear, helpful responses via email, chat, and phone.
Operational Capacity (Daily)
Technical Proficiency (Native Integrations)
Helpdesk:
Knowledge Base:
Communication:
Training & Compliance
- Customer Service: Trained on customer service best practices and communication.
- Data Privacy: GDPR compliant handling of customer support data.
- Escalation Protocols: Knowledge of when and how to escalate issues.
Ready to Deploy Olivia?
This agent is in concept phase. Pre-order now to secure early access.
Calculate Your Real Savings
As a UK SME decision maker, you know that every pound counts. Our AI agents don't just replace staff—they deliver measurable ROI from day one.
Transparent Pricing, No Hidden Costs
Unlike traditional employees, there are no National Insurance, pension contributions, sick pay, or holiday pay. What you see is what you pay—simple monthly pricing.
Fast Payback Period
Most UK SMEs see a positive ROI within 3-6 months. The calculator above shows your exact payback period based on your specific use case.
Scale Without the Headache
Need to handle 10x the volume? Just adjust the slider. No recruitment process, no training time, no notice periods. Scale up or down instantly.
Built for UK Business Compliance
All agents are trained on UK regulations, GDPR compliance, and industry standards. Reduce compliance risk while cutting costs.
💡 Pro Tip for UK SMEs:
Start with one agent in a high-volume, repetitive task area. Once you see the ROI, scale across your business. Many of UK SMEs save £20,000-£50,000 annually per agent.
ROI Calculator for Olivia
Calculate your return on investment for UK SMEs. Select a scenario based on how you'll use Olivia.
Human Oversight Included
Every agent comes with dedicated account management and human oversight. These aren't faceless bots—they're part of your team, backed by ours.