David
Facilities & Maintenance Dispatcher
David
Facilities & Maintenance Dispatcher
Professional Summary
I work for recession-proof businesses that run on thin margins. I manage the chaos of "Emergency Call-outs." I triage incoming requests (e.g., a leak vs. a quote), create jobs in your system, and dispatch the nearest technician. I also turn messy "on-site notes" into professional client reports instantly.
Core Competencies
- Intelligent Triage: Distinguishing between a "Pest Sighting" (Urgent) and a "Quote Request" (Sales) and routing accordingly.
- Rota Management: Filling gaps in cleaning shifts by texting available staff automatically.
- Reporting Automation: Converting technician mobile notes into branded PDF reports for the client.
Operational Capacity (Daily)
Technical Proficiency (Native Integrations)
Field Service Management:
Communication:
Reporting:
Training & Compliance
- Service Standards: Trained on facilities management best practices and client communication.
- Data Security: Secure handling of client property and maintenance data.
- Emergency Protocols: Knowledge of urgent vs. non-urgent request prioritization.
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